Service Management

The Mountain 7 service management offering ensures that the operational IT services connect end users with IT professionals in a customer-centric way, just like an amusement park experience.

85%

FIRST CONTACT RESOLUTION RATE
Swift and effective user support at first interaction, leading to enhanced user trust, satisfaction, reduced costs, and improved business efficiency.

25%

COST REDUCTION
Measuring and understanding cost in combination with the right set of optimised processes and discipline will lead to cost optimization.

The Offering

Service Management Consultancy

Nothing is worsed then designing and implenting the wrong and ineffecient services / processes. With our consultancy service we help guide organization to operational excellence going from incident management consultancy to leading an introduction of a new IT services / application.

Solution Desk

The solution desk is an application support desk for your business-critical processes. It is an active manned desk for technical support management, using your incident management tool. The team will manage and coordinate any kind of technical queries or issues until resolution, regardless of the resolution team (L2, L3, L4).

Data Desk

Data is the new enterprise currency. The Mountain 7 data desk solution brings data driven resoucers together to ensure accurated data creation and data maintenance during process execution. They become a point of contact for all data related queries within your organization. A help desk for data harvesting.

Help Desk

The help desk at Mountain 7, will provide technical support that addresses IT queries and issues created by your employees, and end users. This technology-focused service will have the needed balance between self-service capability and appropriate human interactions.

The Benefits

Business Partnership

Move from a cost center to a business enabler by having the right IT services in actions.

Higher Employee Engagement

When IT services are at is most efficient so are the company employees

Finding the unknow

Data discipline and harmonization will move the organization from data overload to capturing the data value

mail address

Case Postale
CH-1807 Blonay

phone number

+41 21 515 50 63

Email

info@mountain-7.com